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Refunds for unused items returned within thirty days of the purchase date will be credited in the same form as the original payment type excluding shipping. Items purchased through our Outlet store are not refundable, but may be exchanged for credit. Returns require original packaging and manufacturer tags.  Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, you will be responsible for the cost of shipping back to Climb X and our cost of shipping the preferred item back to you. Please mail your package in a prepaid, insured, traceable method to the address below. 
 
Exchanging Sizes:  If you order shoes in the wrong size, we are more than happy to exchange your shoes for the preferred size.  The shoes must be in resellable condition, unused with original hang tags.  Please ship them back with a note that includes your contact info, including shipping address, order number, what size you need, and a check for $6 to cover the cost of shipping the shoes back to you.  Feel free to call us or email if you have any questions about sizing. 
 
Phone Number (503) 929-5360  

Climb X

628 NE Broadway St
Suite 140
Portland, OR 97232
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